A selection of my thoughts on governance, knowledge management, and other research operations topics.
Democratization/Self-service
Democratization/Self-service
From Prix Fixe to à la Carte: Tailoring Insight Delivery Across Your Organization
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Learn how to empower users to find what they need on their own terms and leave ready to design a dynamic system that saves time and satisfies everyone's research appetite.
Knowledge Management
Knowledge Management
What migrating our research repository taught me about knowledge management
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Repositories have been a hot topic in the UX research field over the last few years. While there are plenty of great resources that cover…
