Resume

Hi, I'm Jared, a Research Operations Principal in the San Francisco Bay Area. 

I build the infrastructure behind research teams — the tooling, the governance, the delivery systems — so that great insights don't just get produced, they get used.

Hero Intro

Operational Principles

Act as a guide, not a gatekeeper

Effective governance orchestrates teams toward success rather than merely hedging against failure.

Earn trust through transparency

Partner with stakeholders early and often to create momentum that compounds across programs and initiatives.

Infrastructure begets innovation

Teams move fastest when systems and processes are solid enough to support experimentation and scale.

Case Studies

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Rescuing 5 Years of Research—Then Making It Actually Useful

Rescuing 5 Years of Research—Then Making It Actually Useful

When our research repository vendor was acquired, we had 11 months to migrate 250 projects and 2,000+ hours of research. We finished a month ahead of schedule — then redesigned how insights reach the people who need them.
$100K in Savings Without Losing a Single Capability

$100K in Savings Without Losing a Single Capability

As our research team scaled from two to ten, the tooling stack grew with it — until it didn't work anymore. I consolidated the ecosystem, built a 1,000+ member participant panel, and saved over $100K in the process.
Building the Guardrails Before Anyone Asked for Them

Building the Guardrails Before Anyone Asked for Them

AI tools were proliferating across research workflows with no shared guidelines. I partnered with Security, Legal, and Privacy to build a governance framework that moved the team from skeptics to practitioners — and took the work to the Insight Out 2025 stage.

Experience

Work Experience

Nov 2023 - Present, San Francisco, CA

Research Operations Principal at Okta

Jan 2022 - Nov 2023, San Francisco, CA

Research Operations Lead at Okta

Feb 2017 - Jan 2022, San Francisco, CA

Senior UX Researcher → Staff UX Researcher at Okta

Jul 2015 - Feb 2017, San Francisco, CA

UX Researcher at Kiavi (Formerly LendingHome)

Education

2012 - 2014, Bloomington, IN

Master of Science, Human-Computer Interaction/Design – Indiana University Bloomington

2005 - 2009, Madison, WI

Bachelor of Arts, Political Science & Global Culture – University of Wisconsin Madison

Latest articles

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Democratization/Self-service
From Prix Fixe to à la Carte: Tailoring Insight Delivery Across Your Organization
Democratization/Self-service

From Prix Fixe to à la Carte: Tailoring Insight Delivery Across Your Organization →

Learn how to empower users to find what they need on their own terms and leave ready to design a dynamic system that saves time and satisfies everyone's research appetite.
Knowledge Management
What migrating our research repository taught me about knowledge management
Knowledge Management

What migrating our research repository taught me about knowledge management →

Repositories have been a hot topic in the UX research field over the last few years. While there are plenty of great resources that cover…
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