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Design is a conversation

As a UX researcher, I am a dedicated interpreter to this dialogue: collecting anecdotes, experiences and reactions, translating them into actionable design directions.

 

 

Process

Interpreting the design conversation is an ever-changing and adaptive process. As a part of my studies of Human-Computer Interaction Design at Indiana University (and my subsequent work in the field), I have employed a wide variety of methodologies and approaches, and this represents a broad overview.

Research

Great design starts with great research.

From exemplar review to contextual inquiry, my research methodologies focus on asking the right questions to answer from the outset.

Synthesis

Insights are catalysts for design concepts. 

I excel at distilling large volumes of research quickly down into actionable design recommendations, and use those insights to light the spark that drives my work.

Iteration

Anything worth doing is worth improving.

Constant communication and feedback is vital to successful design: from users, coworkers and stakeholders. I strive to always listen and improve.

Reflection

Know thy process.

At its most elemental, Design is about making judgments. Reflecting on the process as a whole after a project ensures that I get the design right, and the right design.

 

Recent Work

The following is a brief summary of recent projects and features I have worked on.

 
 

LENDINGHOME - Borrower Dashboard

User journey mapping, core modeling, concept ideation and usability testing for a complete redesign of LendingHome's core borrower application experience.

 

Lendinghome - Get your rate Quote

Sketches, wireframes, prototypes, and usability testing for a redesign of the initial rate quote process as a first-time homebuyer with LendingHome. 

 

radius - Merlin Dashboard

User flows, sketches, wireframes, and early mockups for an internal dashboard and data quality monitoring service. 

 

Radius analytics

User flows and iterative sketches for a new feature addition to the Radius product, designed to filter and evaluate performance of marketing segments created over time. 

Résumé

Experience

Okta

User Experience Researcher | March 2017 – Present

LendingHome

User Experience Researcher | July 2015 – February 2017

  • Conduct qualitative research (semi-structured interviews, contextual inquiry, card sorting, etc.) on both borrower-facing and internal products, compiling feedback into condensed actionable summaries
  • Analyze information architecture of front-facing borrower experiences, and restructure sitemaps based on observed user behavior
  • Collaborate with product managers on specification documents utilizing user stories derived from prior research, and provide recommendations for potential design directions
  • Provide design team with industry-specific context via competitive research, and promote holistic understanding of the mortgage process originating from internal project work

Radius

User Experience Designer/Researcher | July 2014 – June 2015

  • Performed competitive audits and UX pattern analysis for new feature development
  • Collaborated with design and engineering teams to establish user flows and information architecture for core application
  • Assisted with restructuring of entire email notification system for application, as well as design of integral in-house monitoring tools

Process Experience Architecture Group

User Experience Designer | June 2013 – July 2014

  • Conducted exemplar research and user feedback analysis on core Indiana University systems and services, including class planning and scheduling
  • Designed wireframes and mockups to present to development team for implementation
  • Co-presented workshop on information architecture and card sorting methods for Indiana Statewide IT Conference

Education

Indiana University – School of Informatics and Computing

August 2012 - May 2014

Master of Science – Human-Computer Interaction Design

University of Wisconsin – Madison

August 2005 – May 2009

Bachelor of Arts – Political Science, Certificate in Global Culture

Skills

  • User Interviews
  • Contextual Inquiry
  • Usability Testing
  • Wireframing
  • Journey Mapping
  • Information Architecture
 

Contact me

Interested in hearing more about my work? Please feel free to reach out using the form below, and I'll be sure to get right back to you. Thanks!

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